app5 Terms & Conditions

1. Eligibility & Age Requirement

To open an account and use the services on the app5 platform, users must meet the following conditions:

• You must be at least 21 years of age. This platform is strictly prohibited for minors.
• You must be located in a jurisdiction where online gaming and betting are not legally prohibited.
• You must use the platform entirely of your own free will and by your own decision.
• Each person may open only one account. Opening multiple accounts is strictly prohibited.

app5 may request documents for age verification (national ID card, birth certificate, etc.) at any time. Failure to pass verification may result in the account being suspended or closed.

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2. Account Registration & Security

When opening an account on app5, you must provide accurate and truthful information. Providing false information may result in account cancellation and balance forfeiture.

2.1 Account Information

• Each user is solely responsible for keeping their password secure and confidential.
• If you suspect any unauthorised access to your account, you must notify app5 support immediately.
• Account details must not be shared with anyone else.
• Your account must not be given to or transferred to another person for their use.

2.2 Identity Verification (KYC)

The app5 platform follows a Know Your Customer (KYC) process to ensure security. app5 may request identity and address verification documents at the time of withdrawal or whenever any suspicious activity is detected. If verification is not successfully completed, withdrawals may be delayed or suspended.

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3. Deposits & Withdrawals

All rules relating to financial transactions on the app5 platform are set out in detail below.

3.1 Deposits

• Minimum deposit amount: ৳200 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank).
• Deposited funds are generally credited to the account instantly.
• Deposits may only be made from a payment account registered in the user's own name.

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawals are completed within 5–30 minutes.
• Withdrawal requests are processed after verification by app5.
• The withdrawal method must be consistent with the deposit method used.
• Wagering requirements must be met before withdrawing bonus winnings (see Section 4).

app5 reserves the right to hold withdrawals pending verification in the case of any unusual or suspicious transactions.

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4. Bonuses & Promotional Offers

app5 offers various types of bonuses for its users. Accepting a bonus means you agree to the associated terms.

4.1 Welcome Bonus

New users receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500. Depositing ৳12,000 or more gives the maximum bonus of ৳8,000, bringing the total balance to ৳20,000.

4.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. Wagering applies only to the bonus amount. For example: receiving a ৳1,500 bonus with a 10x wagering requirement means ৳15,000 in bets must be placed before winnings from the bonus can be withdrawn. Wagering requirement: 10x (bonus amount × 10).

4.3 General Bonus Rules

• Each bonus has a specific validity period; unused bonuses expire at the end of that period.
• An account will receive the welcome bonus only once.
• Bonuses cannot be converted to cash or transferred.
• app5 reserves the right to modify or discontinue any bonus offer at any time.
• In the event of a breach of bonus terms, the bonus and any associated winnings may be cancelled.

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5. Betting & Gaming Rules

The following general rules apply when betting and playing games on the app5 platform:

5.1 Betting Limits

Each game and betting market has defined minimum and maximum bet limits. Users are advised to read the individual rules of each game. app5 reserves the right to change these limits at any time.

5.2 Technical Issues

If a technical issue (server disconnection, power outage, etc.) occurs during a game, app5 will investigate and make a decision regarding the relevant bet. app5 reserves the right to reclaim any winnings paid out unintentionally due to a technical error.

5.3 Game Results

A Fair Play policy is followed in determining the results of all games on app5, and all data is protected with SSL encryption. In the event of a proven error or discrepancy, app5's decision shall be considered final.

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6. Prohibited Activities

The following activities are strictly prohibited on the app5 platform and may result in immediate account closure and balance forfeiture:

• Opening multiple accounts or using another person's account.
• Placing artificial bets or abusing bonuses to circumvent wagering requirements.
• Any form of fraud, manipulation, or deceptive activity.
• Money laundering or transactions involving illegal funds.
• Using software bots, scripts, or automated systems to play games.
• Attempting to breach the platform's security systems.
• Harassing or behaving offensively toward other users.
• Assisting minors in accessing the platform.

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7. Account Suspension & Closure

7.1 app5's Rights

app5 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence of fraud or manipulation is found.
• Failure to provide required documents for KYC verification.
• Order from a court or law enforcement authority.

7.2 User Rights

A user may request account closure at any time by emailing [email protected]. Before the account is closed, all active bets will be settled and any valid balance will be returned.

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8. Responsible Gaming

app5 believes that gaming is a form of entertainment and that playing within limits is the safest approach. We encourage all users to play responsibly.

• Set your own budget and do not spend beyond it.
• If you notice any signs of gaming addiction, take a break and seek professional help.
• If gambling is becoming a problem, use the account limit-setting or self-exclusion features.
• Do not bet with borrowed money or savings needed for essential expenses.

For more information on responsible gaming, please read the Responsible Gaming page.

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9. Privacy & Data Protection

app5 places the highest importance on the security of users' personal information. The platform uses SSL encryption technology to keep all data secure.

• Users' personal information is not sold to third parties.
• Data is used only to improve the platform's services and to fulfil legal obligations.
• Information may be shared with relevant authorities as required by legal obligation.

For more details, please read our Privacy Policy.

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10. Limitation of Liability

app5 accepts no liability in the following cases:

• Game losses caused by internet connection disruptions.
• Losses resulting from a user's own negligence or account security failure.
• Delays or errors occurring through third-party payment methods.
• Inability to use the service due to the legal situation in the user's country or region.
• Any circumstances beyond app5's control (force majeure).

app5 is committed to providing users with the best possible service as a safe and reliable platform at all times; however, no compensation claims can be made in the circumstances listed above.

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11. Changes to Terms

app5 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect from the date of publication.

Users are advised to review this page regularly. Continued use of the platform after any changes will be taken to mean the user has accepted the new terms. In the case of significant changes, an attempt will be made to notify users by email or via a platform notification.

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12. Contact & Dispute Resolution

If you have any questions or complaints regarding these terms, please contact the app5 support team. Our support team is available 24 hours a day, seven days a week, to assist in both Bengali and English.

• Live Chat: Available 24/7 — log in to the platform and start a chat.
• Email: [email protected]

Any dispute will first be handled through app5's internal resolution process. app5 always reviews all complaints and makes decisions in a fair and transparent manner.